Skip to main content

What are apps used for? For example, Word, Excel and others. I am looking for the apps most commonly used in a call center environment.

Apps or applications are software programs that have been developed to carry out specific operations. Here are some examples of commonly used apps on a day to day basis by many people:

  • Word: A common word processing application and is part of the Microsoft Office suite of applications. It is commonly used to prepare word or text documents, such as letters, documents, reports, etc.

  • Excel: A common spreadsheet utility used for processing and analyzing data. A large number of operations can be carried out by Excel (and other spreadsheet programs) such as calculations, graphs, and tables, among others. This is also part of Microsoft Office.

  • Adobe Acrobat: A document processing suit used for pdf (portable document format) documents. Such format is commonly used for reports, theses, etc.; basically in any situation where we do not want the formatting of the original document to change.

Some other commonly used apps include music apps (playing, editing, etc.) and gaming apps.


In a call center environment, the employees will use apps for call management (so that incoming calls can be better managed), servicing applications (to answer customers, file reports/issues, etc.), outbound call management (to facilitate easy calling to customers), call recording apps (for quality management and record purposes), automated voice service (for handling the calls and providing basic information while the customer waits), and employee management apps (for managing employee records), etc. 


Hope this helps. 

Comments

Post a Comment

Popular posts from this blog

What is the meaning of "juggling fiends" in Macbeth?

Macbeth is beginning to realize that the three witches have been deceiving him since he first encountered them. Like jugglers, they have kept changing their forecasts in order create confusion. This is particularly apparent when the Second Apparition they raise in Act IV,   Scene 1 tells him that no man of woman born can overcome him in hand-to-hand battle--and then Macbeth finds himself confronted by the one man he has been avoiding out of a... Macbeth is beginning to realize that the three witches have been deceiving him since he first encountered them. Like jugglers, they have kept changing their forecasts in order create confusion. This is particularly apparent when the Second Apparition they raise in Act IV,   Scene 1 tells him that no man of woman born can overcome him in hand-to-hand battle--and then Macbeth finds himself confronted by the one man he has been avoiding out of a sense of guilt, and that man tells him: Despair thy charm. And let the angel whom thou still hast serve...
Post a Comment
Read more

In Martel's Life of Pi, how does writing a diary help Pi Patel build on his leadership skills?

At the end of chapter 73, Pi first divulges the fact that he had started a diary after about a week alone at sea. Pi claims that he wrote about "practical stuff" (208) such as what he caught for food, foreseeable problems and solutions, Richard Parker, and reflections about specific events that occurred. In a sense, Pi is the captain of his ship; therefore, he must take responsibility for himself and his crew. He can... At the end of chapter 73, Pi first divulges the fact that he had started a diary after about a week alone at sea. Pi claims that he wrote about "practical stuff" (208) such as what he caught for food, foreseeable problems and solutions, Richard Parker, and reflections about specific events that occurred. In a sense, Pi is the captain of his ship; therefore, he must take responsibility for himself and his crew. He can do this by writing down events, problems and solutions, and reflections to look back on when confronted with repeated problems. It can ...
Post a Comment
Read more

Why did Tybalt attack and kill Mercutio instead of Romeo, who he had originally been targeting?

Though Tybalt's quarrel is with Romeo, he begins the momentous duel in Act 3 by fighting with and killing Mercutio instead. Tybalt ultimately attacks Mercutio because the garrulous and hot-headed character insults Tybalt and goads him into a duel to protect Romeo's honor. From the beginning of the encounter in Act 3, Scene 1, it's clear that Mercutio is itching for a fight. For instance, when Tybalt signals that he wants to talk to Mercutio... Though Tybalt's quarrel is with Romeo, he begins the momentous duel in Act 3 by fighting with and killing Mercutio instead. Tybalt ultimately attacks Mercutio because the garrulous and hot-headed character insults Tybalt and goads him into a duel to protect Romeo's honor. From the beginning of the encounter in Act 3, Scene 1, it's clear that Mercutio is itching for a fight. For instance, when Tybalt signals that he wants to talk to Mercutio and Benvolio, Mercutio responds "And but one word with one of us?/ Couple it w...
Post a Comment
Read more