Skip to main content

What is a summary of Chapter 9?

Chapter 9 is titled "The Emerald City and Beyond: Getting Your Entire Organization Above the Line." This chapter takes place in the third and final section of the book, which focuses specifically on how accountability within groups can achieve results.


The authors emphasize that accountability within groups can occur once any individual person (presumably you, the reader) has made a conscious decision to commit to accountability and is willing to share the idea with others...

Chapter 9 is titled "The Emerald City and Beyond: Getting Your Entire Organization Above the Line." This chapter takes place in the third and final section of the book, which focuses specifically on how accountability within groups can achieve results.


The authors emphasize that accountability within groups can occur once any individual person (presumably you, the reader) has made a conscious decision to commit to accountability and is willing to share the idea with others within his or her organization, including superiors and subordinates, peers, and even stakeholders. As mentioned many times previously in this book, accountability hinges on our ability to let go of the idea that we are the victim in any given situation and to decide to take ownership of a situation and its outcomes.


Much of the chapter then is dedicated to five key activities that will help build accountability within groups:


  • At every level within an organization, every person should receive training in accountability.

  • Continuous feedback should be provided to everyone regarding how well they are implementing the idea of accountability.

  • Everyone in the organization should ask "Above The Line" questions to determine the reality of the situation at hand, such as "What are we able to control here, and what else is beyond our control?"

  • Accountability should be recognized when it is properly executed and rewarded, in order to continually foster it.

  • Finally, follow through and actually hold people accountable for their own goals.

The authors bring the discussion back briefly to the metaphor of the travelers in the story of Oz, reminding us that these characters achieved personal gains while working as a team in which each member held himself accountable.

Comments

Post a Comment

Popular posts from this blog

How and why does James Gatz become Jay Gatsby? Describe the young Gatsby/Gatz.

James Gatz, a poor Midwestern boy of probable Jewish lineage, becomes Jay Gatsby, a presumed WASP and wealthy socialite, when he moves to New York City and acquires his fortune. It is wealth that has allowed Gatz to transform himself into Gatsby. However, those who know his background (e.g., Daisy and Tom Buchanan) never allow him to forget that he is nouveau riche -- that is, an upstart who has just recently made his fortune,... James Gatz, a poor Midwestern boy of probable Jewish lineage, becomes Jay Gatsby, a presumed WASP and wealthy socialite, when he moves to New York City and acquires his fortune. It is wealth that has allowed Gatz to transform himself into Gatsby. However, those who know his background (e.g., Daisy and Tom Buchanan) never allow him to forget that he is nouveau riche -- that is, an upstart who has just recently made his fortune, whereas they arose from well-to-do families. Gatz became Gatsby through determination and discipline. At the end of the novel, the narr...
Post a Comment
Read more

What gift did Della buy for Jim and why in "The Gift of the Magi" by O. Henry?

Della buys Jim a watch fob because his watch is his most prized possession. Della and Jim Young do not have much money. Despite this, Della really wants to buy Jim a good Christmas present. She is even willing to sell her hair to get him a nice gift. This is ironic because we learn Della and Jim both highly prize her hair. Now, there were two possessions of the James Dillingham Youngs in which... Della buys Jim a watch fob because his watch is his most prized possession. Della and Jim Young do not have much money. Despite this, Della really wants to buy Jim a good Christmas present. She is even willing to sell her hair to get him a nice gift. This is ironic because we learn Della and Jim both highly prize her hair. Now, there were two possessions of the James Dillingham Youngs in which they both took a mighty pride. One was Jim's gold watch that had been his father's and his grandfather's. The other was Della's hair.  Della is still willing to sell her hair so she can b...
Post a Comment
Read more

Explain and discuss how the definitions of freedom change for the nation, for the freedmen and for southern whites after the Civil War.

After the Civil War, the definition of freedom changed in the nation, as slavery was ended with the 13th Amendment to the Constitution in 1865. The practice of slavery was disallowed, but definition of the freedom that would take its place was a subject of controversy, ongoing debate, and even violence in the decades to come.  For freedmen, freedom often meant reconciling with their families, who were broken up by slavery; choosing which church to... After the Civil War, the definition of freedom changed in the nation, as slavery was ended with the 13th Amendment to the Constitution in 1865. The practice of slavery was disallowed, but definition of the freedom that would take its place was a subject of controversy, ongoing debate, and even violence in the decades to come.  For freedmen, freedom often meant reconciling with their families, who were broken up by slavery; choosing which church to belong to without being ordered to attend religious services (or not to attend) by their mast...
Post a Comment
Read more