Skip to main content

What is a summary of Chapter 9?

Chapter 9 is titled "The Emerald City and Beyond: Getting Your Entire Organization Above the Line." This chapter takes place in the third and final section of the book, which focuses specifically on how accountability within groups can achieve results.


The authors emphasize that accountability within groups can occur once any individual person (presumably you, the reader) has made a conscious decision to commit to accountability and is willing to share the idea with others...

Chapter 9 is titled "The Emerald City and Beyond: Getting Your Entire Organization Above the Line." This chapter takes place in the third and final section of the book, which focuses specifically on how accountability within groups can achieve results.


The authors emphasize that accountability within groups can occur once any individual person (presumably you, the reader) has made a conscious decision to commit to accountability and is willing to share the idea with others within his or her organization, including superiors and subordinates, peers, and even stakeholders. As mentioned many times previously in this book, accountability hinges on our ability to let go of the idea that we are the victim in any given situation and to decide to take ownership of a situation and its outcomes.


Much of the chapter then is dedicated to five key activities that will help build accountability within groups:


  • At every level within an organization, every person should receive training in accountability.

  • Continuous feedback should be provided to everyone regarding how well they are implementing the idea of accountability.

  • Everyone in the organization should ask "Above The Line" questions to determine the reality of the situation at hand, such as "What are we able to control here, and what else is beyond our control?"

  • Accountability should be recognized when it is properly executed and rewarded, in order to continually foster it.

  • Finally, follow through and actually hold people accountable for their own goals.

The authors bring the discussion back briefly to the metaphor of the travelers in the story of Oz, reminding us that these characters achieved personal gains while working as a team in which each member held himself accountable.

Comments

Post a Comment

Popular posts from this blog

What is the meaning of "juggling fiends" in Macbeth?

Macbeth is beginning to realize that the three witches have been deceiving him since he first encountered them. Like jugglers, they have kept changing their forecasts in order create confusion. This is particularly apparent when the Second Apparition they raise in Act IV,   Scene 1 tells him that no man of woman born can overcome him in hand-to-hand battle--and then Macbeth finds himself confronted by the one man he has been avoiding out of a... Macbeth is beginning to realize that the three witches have been deceiving him since he first encountered them. Like jugglers, they have kept changing their forecasts in order create confusion. This is particularly apparent when the Second Apparition they raise in Act IV,   Scene 1 tells him that no man of woman born can overcome him in hand-to-hand battle--and then Macbeth finds himself confronted by the one man he has been avoiding out of a sense of guilt, and that man tells him: Despair thy charm. And let the angel whom thou still hast serve...
Post a Comment
Read more

What are some external and internal conflicts that Montag has in Fahrenheit 451?

 Montag, the protagonist of Fahrenheit 451, faces both external and internal conflicts throughout the novel. Some examples of these conflicts are: External Conflicts: Conflict with the society: Montag lives in a society that prohibits books and critical thinking. He faces opposition from the government and the people who enforce this law. Montag struggles to come to terms with the fact that his society is based on censorship and control. Conflict with his wife: Montag's wife, Mildred, is completely absorbed in the shallow and meaningless entertainment provided by the government. Montag's growing dissatisfaction with his marriage adds to his external conflict. Conflict with the fire captain: Montag's superior, Captain Beatty, is the personification of the oppressive regime that Montag is fighting against. Montag's struggle against Beatty represents his external conflict with the government. Internal Conflicts: Conflict with his own beliefs: Montag, at the beginning of th...
Post a Comment
Read more

In A People's History of the United States, why does Howard Zinn feel that Wilson made a flimsy argument for entering World War I?

"War is the health of the state," the radical writer Randolph Bourne said, in the midst of the First World War. Indeed, as the nations of Europe went to war in 1914, the governments flourished, patriotism bloomed, class struggle was stilled, and young men died in frightful numbers on the battlefields-often for a hundred yards of land, a line of trenches. -- Chapter 14, Page 350, A People's History of the United States Howard Zinn outlines his arguments for why World War I was fought in the opening paragraph of Chapter 14 (referenced above). The nationalism that was created by the Great War benefited the elite political and financial leadership of the various countries involved. Socialism, which was gaining momentum in Europe, as was class struggle, took a backseat to mobilizing for war. Zinn believes that World War I was fought for the gain of the industrial capitalists of Europe in a competition for capital and resources. He states that humanity itself was punished by t...
Post a Comment
Read more